Nice start! Given Kline’s (2005) discussion on reliability, which method do you think would be the most challenging to implement in real-world settings? Why?
Imagine you have been hired to develop a research study for a company evaluating the impact on customer loyalty of a recent change in their customer
Imagine you have been hired to develop a research study for a company evaluating the impact on customer loyalty of a recent change in their customer service protocols. Discuss the following with your classmates. Based on the method you would choose to evaluate this question, what kind of variable would