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Assume that you, as Director of Clinical Services, are a member of this management team. In the meeting, your colleague has just suggested that the

March 31, 2025

Assume that you, as Director of Clinical Services, are a member of this management team. In the meeting, your colleague has just suggested that the Medical Clinic may not be necessary and that your Therapy Services department is overstaffed and should be cut. You need to respond.
Think about what you will say and practice saying it. Ensure that you have a quiet place to record using Kaltura, and that your lighting and audio levels are appropriate.

transcript in which you play the role of the Director of Clinical Services for a crisis unit at a non profit organization mental health hospital:

First, respond in a way that perpetuates “unhealthy conflict” in keeping the discussion unproductive and negative.
Then, respond in a way that practices “healthy conflict” in which you de-escalate the situation and advance the discussion. Your response should demonstrate professional communication.

In your video, consider both your verbal and your nonverbal communication.

Northouse, P. G. (2020). Introduction to leadership: Concepts and practice (5th ed.). SAGE.
- Chapter 10, “Listening to Out-Group Members” (pp. 252–264)
- Chapter 11, “Managing Conflict” (pp. 277–297)

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