Description

Form Number 3 – PERIODIC REPORT
Internship Student Report | Month: March
Start Date: 00/00/2025
End Date: 00/00/2025
Student’s Name:

Student’s ID Number:

Training Organization:

Trainee Department:

Trainee Supervisor Name:

Faculty Member: Ms.Mashael Alshehri

Course:

CRN: 24054

Academic Year/Semester:
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

College of Administration and Finance Sciences
(Report Components)
What are the activities and tasks given to you during this
month?
Task(s)

What skills did you learn through the month?
New skill(s)
How many meetings did you attend?
Meeting(s)
What are the difficulties you had this month?

Difficulty/ Challenge(s)

How did you overcome these difficulties?

What did you learn from completing the tasks

Learning

What did you want to learn more?

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

College of Administration and Finance Sciences
Name: ____________________________

Signature: ___________________________

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PERIODIC REPORT No: 1
Internship Student Report | Month ….
Start Date: __/___/2024_
End Date: ___/___/__2024_
Student’s Name:

Student’s ID Number:

Training Organization:

Trainee Department:

Trainee Supervisor Name:
Course: MGT430

Faculty Member:
CRN:

Academic Year/Semester:
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

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2

(Report Components)
What are the activities and tasks given to you during this
month?

Task(s)

New skill(s)

Meeting(s)

Difficulty/ Challenge(s)

I engaged in several projects during my training at the
SESCO to raise customer satisfaction and operational
effectiveness. First, I focused on on handling open tickets,
which mostly concerned fixing billing and electricity-related
concerns. I contributed to making sure that customer
problems were resolved quickly by regularly responding to
these tickets. To ensure effective departmental
communication, I also used Excel to track open tickets and
escalate them to management for additional action. Finally, I
gained the ability to use SAP to create daily reports, which
helped me keep track of my progress and assess how well I
was solving problems. I helped the organization find shortterm and long-term answers through these duties.
What skills did you learn throughout the month?
I acquired useful skills this month that improved my capacity
to support SESCO activities daily. I was able to track open
tickets and perform effective data analysis after I first became
proficient in using SAP to create daily reports. In addition, I
learned how to use Excel to track tickets, escalate them to
management, and streamline departmental communication.
Additionally, the voice log quality software taught me how to
analyze employee interactions and gauge the caliber of their
client communications. These qualities enhanced my
technical proficiency and sharpened my attention to detail.
How many meetings did you attend?
This month, I participated in one online meeting that
addressed matters pertaining to the company’s assured
standards. The conversation brought up issues with
guaranteeing consumer pleasure, such as subscriber
compensation plans. This meeting highlighted the
significance of upholding these standards to preserve
compliance and confidence within the electrical service
sector and offered insight into how the company handles
customer problems at a higher level.

What are the difficulties you had this month?

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I had three major challenges this month. First, because the
SAP system needed acquaintance with a number of aspects, I
initially had trouble understanding it completely. Second, it
was difficult to manage several open tickets at once,
especially when escalations were involved. There was
additional pressure to switch between duties and respond
quickly to customers. Finally, because I was inexperienced
with assessing communication standards, it was difficult for
me to analyze employee voice records for quality. But I was
able to progressively get above these challenges and advance
my technical abilities by seeking advice from more seasoned
colleagues and making extra time for learning.
How did you overcome these difficulties?
I overcome these challenges by aggressively seeking
assistance from my colleagues, who offered insightful advice
on how to use SAP efficiently. In order to boost my
confidence, I also spent more time practicing using the
method. I set priorities for jobs according to urgency in order
to handle several open tickets and make sure they were
resolved on time. I also reviewed examples and
recommendations to hone my evaluation techniques for the
voice log quality program. I increased my productivity and
elevated my performance as a whole by implementing these
tactics.

Learning

What did you learn from completing the tasks
I gained a number of useful abilities from finishing the
quests. In order to properly prioritize client issues, I first
became proficient in managing active tickets. Furthermore,
SAP helped me hone my reporting abilities so I could create
daily updates and monitor my progress. By assessing
employee interactions through the voice log quality tool, I
was also able to improve my communication skills. Hence,
these encounters enhanced my comprehension of client
satisfaction while also advancing my technological abilities.
What did you want to learn more?
I was interested in learning more about advanced SAP
features, especially those that could improve reporting and
data analysis skills. Furthermore, I was curious to know how
to use the speech log quality program’s insights to motivate
staff members to work better. To increase subscriber
happiness even further, I also sought to investigate best
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practices in customer service management. Enhancing my
understanding in these domains would enable me to make a
more valuable contribution to the team’s overall objectives
and projects.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

4

College of Administration and Finance Sciences

Form Number 3 – PERIODIC REPORT
Internship Student Report | Month November
Start Date: 17/11/2024
End Date: 23/11/2024
Student’s Name:

Student’s ID Number:

Training Organization:

Trainee Department:

Trainee Supervisor Name:

Faculty Member: Ms.Mashael Alshehri

Course: Internship – MGT430

CRN: 11639

Academic Year/Semester: 1ST 2024/2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

College of Administration and Finance Sciences
(Report Components)

Task(s)

New skill(s)

What are the activities and tasks given to you during this
month?
The key tasks given to me included:
• Handle active tickets related to billing and electricity
issues, resolving them daily to improve customer
satisfaction.
• Report issues to management and employees using
Excel and email.
• Retrieve daily reports from SAP.
• Evaluate employee performance using the speech log
quality program.
• Participate in discussions regarding guaranteed
standards and compensation for subscribers.
Activities include:
• Followed up on bills, problem-solving, and quality.
• Analyzed pending unresolved standards and reported
details.
• Evaluated delayed bills, their locations, and reasons.
• Used a program to evaluate employee efficiency.
• Learned compensation calculation and meter reading
procedures.
• Attended meetings to track employee performance.
• Learned how to calculate bill consumption details.
• Attended a workshop on complaint-handling
mechanisms.
What skills did you learn through the month?
From my internship, I gained several new skills which
include:
• SAP reporting and data extraction.
• Speech Log Quality Program for evaluating employee
interactions.
• Compensation calculation and meter reading.
• Evaluating employee performance through call
listening.
• Understanding the process of pending issue
resolutions and their analysis

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College of Administration and Finance Sciences

Meeting(s)

How many meetings did you attend?
I attended 1 meeting:
• Attended a meeting on guaranteed standards and
compensation.
What are the difficulties you had this month?
I had only one difficulty:
• Difficulty in writing notes for employee evaluations as per
needed mechanisms.

Difficulty/ Challenge(s)

How did you overcome these difficulties?
Overcame the challenge by:
• Taking more time for detailed notes.

Learning

What did you learn from completing the tasks?
• Gained practical knowledge in task management and
problem-solving.
• Learned how to use SAP for reporting and managing
data.
• Understood how to evaluate employee performance
and customer satisfaction.
• Gained insight into the company’s operational
standards, including compensation and employee
performance.
What did you want to learn more?
•

Improve note-taking and employee evaluation
methods to enhance performance and quality

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

Name: ____________________________

Signature: ___________________________

3

College of Administration and Finance Sciences

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