Description

College of Administration and Finance Sciences

Evaluation Form 4: Field Instructor Evaluation Form

No

Evaluation Elements

‫ال أوافق‬

‫ال أوافق‬

‫محايد‬

‫أوافق‬

Strongly
Disagre
e

Disagr
ee

Neutra Agre Strongl
y
l
e
Agree

0

1

‫بشدة‬

Professional Behavior
1

Professional
appearance

2

Seeks responsibility

3

Punctuality

4

Motivation (e.g.,
enthusiasm, attitude
towards duties)

2

3

‫أوافق‬
‫بشدة‬

‫عناصر التقييم‬

‫م‬

4
‫السلوك المهني‬
‫المظهر العام‬

1

‫تحمل المسؤولية‬

2

‫االلتزام بأوقات الحضور‬
‫واالنصراف‬

3

‫الجدية والحماس في التدريب‬

4

Professional Relations

‫العالقات المهنية‬

5

Rapport with staff and
co-workers

‫العالقة مع الزمالء‬

5

6

Interaction with the
public (i.e., clients,
participants, patients)

‫العالقة مع اآلخرين كالعمالء‬
‫أو المرضى أو المشاركين‬

6

7

Adaptability (e.g.,
adjusts plans/actions
according to situation)
Professional
Performance

‫القدرة على التكيف‬

7

8

Task accomplishment

‫إنجاز المهام‬

8

9

Ability to verbally

‫القدرة على العرض الشفوي‬

9

‫األداء المهني‬

College of Administration and Finance Sciences
‫لمهام العمل‬

describe tasks assigned
10

Ability to work
individually

‫ القدرة على العمل بصورة‬10
‫مستقلة‬

11

Ability to work in a
team

‫القدرة على العمل ضمن‬
‫فريق عمل‬

11

12

Follow regulations of
training organization

‫اتباع تعليمات وأنظمة جهة‬
‫التدريب‬

12

13

Accepts and follows
instructions of the field
instructor

‫ تقبل واستيعاب مالحظات‬13
‫المشرف الميداني‬
‫المعرفة المهنية‬

Professional
Knowledge
14

Understanding of work
environment’s goals and
operations

15

Keen to learn and
perform a variety of
tasks

‫فهم أهداف وطبيعة بيئة‬
‫العمل‬

‫ الرغبة في التعلم وتولي مهام‬15
‫متنوعة‬

Stamp

Student Name
Student ID
Name of Organization
Name of Supervisor
Email
Signature

14

Phone
Date

Field Instructor use for Evaluation form

College of Administration and Finance Sciences

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 2
Internship Student Report | Month ….
Start Date: 16__/_9__/2024_
End Date: 17___/10___/__2024_

Student’s Name:

Student’s ID Number:

Training Organization: Al-Kadaf

Trainee Department: Customer care

Trainee Supervisor Name: AlAhli Bank
Course: MGT430

Faculty Member: Khaled Nasser
CRN: 11832

Academic Year/Semester: 2024-2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
1- Handle administrative tasks such as answering phone
calls, changing emails to clients
Task(s)

2- Processing transactions and requests via the Sibel
program
3-Cooperating with a different department, to correct
complex problems to the briefing department or department

New skill(s)

What skills did you learn through the month?
1- Solve problems professionally
2- Communication and adaptation
3- Speed in completion
How many meetings did you attend?

Meeting(s)
One meeting related to developing the work environment
What are the difficulties you had this month?
1- Working on Excel
2- Using the Sibel program for the first time
3- Communicating with difficult-to-understand customers
4- Adapting to new systems

Difficulty/ Challenge(s)

How did you overcome these difficulties?
1- Learning on Excel and courses
2- Asking for help from colleagues or management when
facing difficulty
3- Use simple and easy-to-understand language, verify that
the client understands the proposed solutions and ensure the
clarity of the directions.
4-Continuing self-learning and developing technical skills
What did you learn from completing the tasks

Learning

1- Time and priority management
2- The ability to solve problems effectively and quickly
3- Patience and dealing with pressure

2

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

4- Flexibility and adaptation to changes

What did you want to learn more?
1- Computer skills
2- Data analysis
3- Mastering the use of digital tools such as
Systems management (customer relations)
4- Continuous learning to develop communication skills

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

3

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 3
Internship Student Report | Month ….
Start Date: 20__/__10_/2024_
End Date: 19___/__11_/__2024_

Student’s Name: YAHYA ALAHMADI
Training Organization: Saudi Bank

Student’s ID Number:
Trainee Department: Customer care

Trainee Supervisor Name: AlCourse: MGT430

Faculty Member: Laila
CRN: 11832

Academic Year/Semester: 2024/2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
•

Assisting customers with resolving technical issues.

•

Collecting feedback from clients to improve service

Task(s)

quality.
•

Learning and applying new system features.

•

Participating in process improvement discussions.

What skills did you learn through the month?
•

Effective time management to handle multiple tasks.

•

Advanced communication techniques to engage with
clients.

New skill(s)
•

Improved technical proficiency in navigating internal
tools.

How many meetings did you attend?
Attended two meetings focused on team collaboration and
Meeting(s)

process enhancements.

What are the difficulties you had this month?
•

Managing time between customer requests and reporting
tasks.

Difficulty/ Challenge(s)

•

Understanding the nuances of a newly introduced
software.

•

Addressing complaints from dissatisfied clients.

How did you overcome these difficulties?

2

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

•

Developed a task prioritization strategy to manage time
better.

•

Attended a quick crash course on the new software to
improve understanding.

•

Adopted a calm and empathetic approach when dealing
with customer concerns.

What did you learn from completing the tasks
•

Enhanced teamwork by collaborating with colleagues.

•

The importance of adaptability in a dynamic work
environment.

•

Building resilience and professionalism when under
pressure.

Learning

What did you want to learn more?
•

Techniques to handle escalations and complex client
problems.

•

Advanced Excel functions for reporting and data analysis.

•

Communication strategies for handling different
personality types in customers.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

3

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 1
Internship Student Report | Month ….
Start Date: 21__/___8/2024_
End Date: 19___/__3_/__2025_
Student’s Name: Al-

Student’s ID Number:

Training Organization: AlAhli Bank

Trainee Department: Customer service

Trainee Supervisor Name: AlCourse: MGT430

Faculty Member: Al Nasser
CRN:

Academic Year/Semester: 2024/2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
Task(s)

Report staff errors in responding to customers
Responding to customer problems and inquiries
Transactions and orders
What skills did you learn through the month?

New skill(s)

Meeting(s)

The skills you learned
Adapting to different means of communication Collaborate
on teamwork
Ability to analyze data from them
Time management
How many meetings did you attend?
Attend one meeting with Customer Service Department
Manager and discuss the best systems and make sure the
SNB software is working
What are the difficulties you had this month?
Difficulties:
Response times are delayed for customers
Dealing with angry customers
Answering difficult customer questions
How did you overcome these difficulties?

Difficulty/ Challenge(s)

1-Implementing a response plan for common inquiries
Details of specific times to avoid and address bottlenecks
2- The solution: The South’s position is clear and
sympathetic to complaints and their escalation, listening to
them and their expression, understanding their frustration and
dissatisfaction, resolving the problem as quickly as possible,
following up, contributing customers’ opinions as an
opportunity to improve the quality of service and their
dissatisfaction.
3- Continuous training
Develop and write down frequently asked questions f easier
2

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

and quicker reference

Learning

What did you learn from completing the tasks
1- You need new knowledge in using software and
technology tools
2-Attention to details to improve production quality
Increasing commitment to well-performing work to provide
better service
2- Learn the support necessary to solve the problems
customers face
What did you want to learn more?
Ability to use positive language
How to activate the automatic response
And learning on Excel

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

3

Purchase answer to see full
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