For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets.

For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.

As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario.

CompTIA 6-Step Troubleshooting Process:

  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Evaluate the theory to determine the actual cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable implement preventative measures.
  6. Document findings, actions, and outcomes.

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

IfSuccessful_Status GA_Status_Icon SAM_Logo true false

IfSuccessful_Status GA_Status_Icon SAM_Logo true false ID FirstName LastName AssignmentGUID UserID false rohan maharjan {308B14B0-E32E-42D1-BE7D-54EE2E09B8CD} {308B14B0-E32E-42D1-BE7D-54EE2E09B8CD} ID FirstName LastName ProjectName SubmissionNum MaxScore Score EngineVersion ID StepNumber Description IfSuccessful StepScore StepMaxScore ErrorText ActionName StepActionOrder ConsultantID FirstName Last 110345 Jenette Masterson 110347 Victorina Hogg 110349 Marguerite Hathcock 110351 Sid Ortiz 110352 Glenn Testani

can you complete cis 120 assigment access

can you complete cis 120 assigment access assignment Sheet1 PolicyNumber CustomerID Premium Coverage U20011 11005 215 1,000,000 U21145 11022 226 1,000,000 U22138 11041 278 2,000,000 U22269 11042 301 2,000,000 U20771 11048 315 2,000,000