Summative Assessment: Facilitate Crucial Conversations
In this activity, you will examine Crucial Conversations and evaluate how to best
facilitate Crucial Conversations. Navigating difficult conversations effectively harnesses
problem solving at a collective level, with measurable improvement to your institution or
organization. Following the Crucial Conversation framework, you will now use the tools
you have learned in application.
For your summative assessment, analyze and share a situation or scenario where the
conversation became one which was crucial.
Include the following in your submission:
1. Detailed Background
○ To give context to the problem
○ Draw explicit connection to your learning
2. Discuss how your personal story impacted communication.
3. Highlight, from the scenario, which one of the three below you would focus on to
improve communication. Be specific and use support.
○ Work on Me First, Us Second
○ Focus on What You Really Want
○ Refuse the Fool’s Choice
4. Bring in your learnings from your Styles Under Stress Assessment.
5. From what you have learned, how would you do things differently next time?
