INSTRUCTIONS ATTACHED  Module 5 Assignment: CRM Data Sources Instructions In Module 5, we learned about the importance of

INSTRUCTIONS ATTACHED 

Module 5 Assignment: CRM Data Sources

Instructions

In Module 5, we learned about the importance of data to CRM and sources of data. Conduct the research below and prepare a 2-3 page written document which provides the information requested below.

1.

1. Review the articles provided in Module 5 regarding data for CRM:

· Arndt, D., & Gersten, W. (2001). 

Data management in analytical customer relationship management


 Download Data management in analytical customer relationship management


Open this document with ReadSpeaker docReader

. In 
Proceedings of the Workshop, Data Mining for Marketing Applications at the 12th European Conference on Machine Learning and the 5th European Conference on Principles and Practices of Knowledge Discovery in Database, Freiburg (pp. 25-38). Data Management in Analytical Customer Relationship Management (Arndt).pdf

· Sierant, A. (2020, October 7). 


4 types of data to have in your CRM (& how to structure it)

Links to an external site.
. HubSpot Blog. Retrieved from 

to an external site.

2. Identify a product or service that you are familiar with.

3. Identify four (4) specific data points that would be relevant to obtain for your product or service 
(example: for an auto manufacturer/dealer, we might want to track customer name and address, data about previous purchases, and data about the geographic region where the customer resides).

4. Identify the type (category) of each data point that you have identified using either of the articles (their categories of data are slightly different).

5. Where could this data be accessed from?

· Identify whether the data could be accessed from within the company (internally) or whether the source of the data is external.

· Where specifically might this data be obtained from? 
(for example, customer invoices, customer inquiries, census data, or some other source)

6. How difficult would it be to obtain this data?

7. How important is obtaining this data to the success of the company’s CRM?

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

Managing People and Promoting Collab Week 5 Learning Resources Understanding Coaching

Managing People and Promoting Collab Week 5 Learning Resources Understanding Coaching Much of the manager’s role consists of achieving organizational results through other people. To achieve this goal, managers must be skilled coaches. Through these resources, you will explore the mindset and fundamental skills of effective coaching. · Emerald Works

 OVERVIEW This assignment provides students with an opportunity to utilize their knowledge of operational and management level control by applying a

 OVERVIEW This assignment provides students with an opportunity to utilize their knowledge of operational and management level control by applying a specific cost technique / concept to a selected organization. Students will combine knowledge obtained from the textbook and peer-reviewed journal articles in applying the selected technique / concept to

Improving Business Performance Week 5 Discussion Response Colleague 1

Improving Business Performance Week 5 Discussion Response Colleague 1 Lyndsay Camaroto Hello, According to Senge (2006) he discusses that system archetypes have the purpose of reconditioning the perceptions that to see the structures in a more conducive way that will be able to demonstrate patterns and areas needed for change.