Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a
Assignment Overview By successfully completing this assignment, you demonstrate your proficiency in the following competency and
Assignment Overview By successfully completing this assignment, you demonstrate your proficiency in the following competency and specialized behaviors: Competency 4: Engage in practice-informed research and research-informed practice. C4.SP.A: Apply leadership skills, ethical use of technology and research findings to inform and improve practice, policy, and programs in the specialization of advanced generalist practice settings.