The Scenario FordDirect (http://www.forddirect.com (Links to an external site.)) sells

 

The Scenario

  • FordDirect (http://www.forddirect.com (Links to an external site.)) sells digital products to 4000+ Ford and Lincoln dealerships to help market and sell Ford and Lincoln vehicles
  • A dealer wants a website to show vehicle inventory and track potential leads
  • FordDirect contracts with Dealer.com to provide turn key websites to various dealers
  • https://www.dealer.com/products/websites/ (Links to an external site.)
  • FordDirect expects Dealer.com to handle dealer website problems and resolve issues within 3 days for each website “trouble” ticket
  • How can FordDirect manage this service level agreement and track if the vendor is performing to the contract?
  • What types of system activities would you implement?

Looking for a Similar Assignment? Get Expert Help at an Amazing Discount!

error: Content is protected !!