All of us have been involved in various kinds of

All of us have been involved in various kinds of conflicts related to our work environment. Using a situation that you were involved in, describe the conflict and how it was handled.

  • Was the outcome positive or negative?
  • How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner?
  • Based on what you have read in this unit, what could have been done to improve both the situation and the outcome?
  • Describe professional civility/incivility?
  • Analyze the impact professional relationships and patient care outcomes?
  • Synthesize and discuss the incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?

APA 7, references, 400 words

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