Please answer the below question in 600 word limit in

Please answer the below question in 600 word limit in APA format with references and citations

 Search “scholar.google.com” for a company or school that has defined the role of end-users in the creation of a contingency plan. Discuss why it is (or is not) important to include end users in the process of creating the contingency plan? What are the possible pitfalls of end user inclusion? 

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