You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Mid-West. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.
As a means to build trust between the organization and the patients, you have been tasked with the drafting of a memorandum (memo) to all employees that perform patient intake functions. The focus of this Memo is to highlight the necessary forms that need to be completed during the intake/admissions process and an explanation as to why they are necessary. Often patients are handed a form to fill out, but do not receive a proper explanation as to why it is necessary for them to provide the required information. Without the proper information, patients, more now than ever, are hesitant to provide all of the necessary information. You will need to address the following components in your memo: